Service Agreement & Cancellation Policy

Exclusive Home and Commercial Care — Residential Service Agreement

This Residential Service Agreement ("Agreement") is between Exclusive Home and Commercial Care, Renton, Washington ("Exclusive Home and Commercial Care"), and the customer named below ("Customer"). By booking online and accepting these terms, or by signing below, Customer agrees to this Agreement and the attached Cancellation and Rescheduling Policy.

Customer: [name] · Service address: [address] · Phone / email: [phone] / [email]

1. Services. Exclusive Home and Commercial Care will provide the services selected at booking or listed in a signed proposal (the "Services"), following Exclusive Home and Commercial Care's service checklists. Services are performed by Exclusive Home and Commercial Care's vetted, insured, independent service professionals.

2. Pricing. Prices are based on the home size and condition described at booking. If the home is larger or in substantially different condition than described, Exclusive Home and Commercial Care will notify Customer and confirm the adjusted price before continuing. Final price is confirmed before your first visit; recurring prices are then fixed for 12 months unless the scope changes.

3. Payment. Customer authorizes Exclusive Home and Commercial Care to charge the card on file:

One-time services: a deposit at booking and the balance on completion

Home Care Plans: on the billing schedule for the selected plan until cancelled

Any fees under the Cancellation and Rescheduling Policy

Past-due balances over 15 days may pause service.

4. Cancellation and rescheduling. The attached Cancellation and Rescheduling Policy is part of this Agreement.

5. Access and home preparation. Customer will provide access at the scheduled time (in person, key, lockbox, or code), secure pets, pick up clutter and personal items so surfaces can be cleaned, and tell Exclusive Home and Commercial Care about any surfaces that need special care. Keys and codes are kept secure and used only for scheduled visits.

6. Satisfaction guarantee. If any part of a visit does not meet the checklist, Customer will notify Exclusive Home and Commercial Care within 48 hours with a description or photo. Exclusive Home and Commercial Care will return to re-clean the affected areas at no charge. Re-cleaning is Customer's remedy for quality concerns; refunds are at Exclusive Home and Commercial Care's discretion.

7. Exclusions. Unless agreed in writing, the Services do not include: biohazards (bodily fluids, mold remediation, pest infestations), lifting items over 25 lbs, climbing above a 6-foot ladder indoors, moving heavy furniture, cleaning the inside of walls or ceilings, or handling valuables, cash, or firearms.

8. Valuables and fragile items. Customer will secure jewelry, cash, heirlooms, and irreplaceable or fragile items. Exclusive Home and Commercial Care is not responsible for damage caused by pre-existing defects, improper installation, or normal wear.

9. Damage and claims. Customer will report any damage or missing items within 24 hours of the visit. Exclusive Home and Commercial Care will investigate and, if responsible, will repair, replace, or reimburse the actual cash value of the item. Exclusive Home and Commercial Care's total liability per visit is limited to the price of that visit, except where caused by gross negligence or as covered by insurance.

10. Safety. Exclusive Home and Commercial Care's team may stop or decline work in conditions they reasonably believe are unsafe, including aggressive animals, hazardous materials, or harassment. These situations are treated as a lockout under the Cancellation and Rescheduling Policy.

11. Non-solicitation. Customer agrees not to hire any Exclusive Home and Commercial Care service professional directly, outside Exclusive Home and Commercial Care, for 12 months after Customer's last Exclusive Home and Commercial Care visit. If this occurs, Customer agrees to pay Exclusive Home and Commercial Care a placement fee of $1,500.

12. Photos and privacy. Exclusive Home and Commercial Care's team takes before-and-after photos of cleaned areas for quality control only. Photos are not shared publicly without Customer's written permission. Exclusive Home and Commercial Care does not sell customer information.

13. Term. One-time services end on completion. Signature requires a 6-month minimum commitment. Home Care Plans continue until cancelled under the Cancellation and Rescheduling Policy. Exclusive Home and Commercial Care may end service with 14 days' notice, or immediately for non-payment or safety concerns.

14. General. Washington law governs this Agreement, with venue in King County. This Agreement, the attached Cancellation and Rescheduling Policy, and any signed proposal are the entire agreement between Exclusive Home and Commercial Care and Customer.

Attachment A — Cancellation and Rescheduling Policy

We reserve a dedicated team and time for every visit. This policy keeps scheduling fair for every customer and every crew.

Visit cancellations and reschedules

Grace window: if our team cannot reach the home or Customer within 20 minutes of arrival, the visit is treated as a lockout.

One courtesy waiver: each recurring customer receives one late-cancellation waiver per calendar year.

Emergencies: fees may be waived at Exclusive Home and Commercial Care's discretion for medical emergencies, a death in the family, or severe weather.

Exclusive Home and Commercial Care cancellations: if Exclusive Home and Commercial Care must cancel or reschedule, there is never a charge to Customer, and Exclusive Home and Commercial Care will offer the next available opening.

Weather: exterior services (windows, roof moss treatment) may be rescheduled by Exclusive Home and Commercial Care for rain, ice, or high wind at no charge.

Home Care Plans

Skip a visit with 48 hours' notice at no charge (up to 2 skips per year; additional skips are billed at the per-visit rate).

Pause a plan for up to 60 days with 7 days' notice.

Signature has a 6-month minimum commitment; billing cannot end before that commitment. Cancel a plan with 14 days' written notice before the next billing date. Seasonal services already received in the current plan year (windows, roof moss treatment) are billed at their one-time rate, less what has been paid toward them.

Deposits and payment

A card on file is required to book.

First-time deep cleans, move-out cleans, and seasonal packages require a 25% deposit at booking, applied to the final invoice and refundable when cancelled with 48 hours' notice.

Late-cancellation and lockout fees are charged to the card on file.

Exclusive Home and Commercial Care · Renton, WA · contact@exclusivecarewa.com